Pre-Order PolicyPlease read this information to learn more about how our pre-orders work.
What is a pre-order?
Simply put, a pre-order is an order you can place for a new item before it is in stock and available for delivery. Generally, it is an item that is new to the marketplace and we have already placed an order with our suppliers for the item. The images are taken from prototypes. The finished product that you receive may vary in design, specifications and package contents. Please be ready to assume these risks before placing your order.
Why should I pre-order at The Village Vaporette?
By placing a pre-order with The Village Vaporette you will receive the highest priority order fulfillment. We fill pre-orders based on the order they are received. Pre-orders are also processed prior to any in stock order received. Thus, pre-ordering helps ensure that you will receive the most sought after new products. If you pre-order, you will be among the first of our customers to receive the item. Oftentimes, with popular items, a purchasing frenzy ensues when it is released, making it difficult to get the item before it is sold out. Procuring an item on a pre-order basis means that, unless our shipment of the items is lost when coming from our supplier, you are guaranteed to get an item shortly after we receive it.
Is the item guaranteed to arrive on the estimated availability date?
No, when an item opens for pre-order, we don't always have the full details on availability from our suppliers. It is important to recognize that ALL pre-orders are offered with ESTIMATED delivery dates. In other words, it is quite possible--and quite common--that pre-order items are delivered later than expected. Pre-orders are explicitly made without a guarantee that the item will arrive at a certain time. Always check the product item page for the most up to date information on availability.
What are the chances that my pre-order will not be filled?
Remote. The only instances where a pre-order will not be filled are if the manufacturer cancels or modifies a case assortment or simply short ships our order. In the event of short shipment, we will prioritize filling pre-orders based on the order they were received. We will then cancel all other outstanding pre-orders and issue full refunds for those orders. We will not offer any compensation to customers for pre-orders that we are unable to fill based on our supplier short-shipping an order.
Can I cancel or modify a pre-order?
Absolutely! If at any time prior to your items shipping you wish to cancel or change your order simply contact us.
Can I combine in-stock and pre-order items?
No. Please place a separate order for in-stock items. Ordering in-stock with pre-order items will delay the shipment of your in-stock products.
How long will it take to ship out my pre-order once an item is received?
We begin filling pre-orders the day we receive the items. We process and ship orders Monday to Friday, so in most instances you can expect to receive your shipping notification in one business day.
Do you make a commitment that you will be the first person in the Canada to have this product?
No. We don't make promises we can't keep, and we have no way to control specifically that another vendor may receive their shipment of items before us. However, often times we are among the first in Canada to receive new items. Pre-orders are explicitly made without a guarantee that the item will arrive at a certain time.
I still need help!
Simply CONTACT US with the details, and we will do our best to resolve it to your satisfaction.