Online Shipping/Retail Store Operations

To our Valued Customers,

The Ontario government has allowed retail stores with street entrances to re-open as of May 19, 2020. We couldn't be happier and we welcome you back! 

In light of the impact COVID-19 is having on businesses worldwide, we wanted you to know what we're doing at The Village Vaporette. We’re committed as ever to providing you with the vape products you need when you need them. 


OUR RETAIL STORE RE-OPENS MAY 19
Access is restricted to two customers at a time to maintain physical distancing. Our door will be locked and access will be allowed to customers as space is available. We believe masks are important so if you have one, please wear it! 

For your protection and ours, we have plastic barriers set up at all counters and check-outs. As always, hand sanitizer is available.

ORDER ONLINE 
Please place your order with us online and we’ll happily ship it to you anywhere in Canada (choose Canada Post Expedited at check-out). FREE shipping over $79! At delivery, proof of 19+ ID will be required for the person who's name is on the invoice.

IN STORE PICK-UP
Curbside pick up is available! 
  1. Place your order and pay online.
  2. We will call you when your order is ready for pick up, usually within an hour.
  3. We will place your order in the trunk of your car so there is no physical contact.
SAME DAY LOCAL SHIPPING
  1. If you are in the Cambridge, KW or Guelph areas, we will ship SAME DAY to you for $7.00. Please choose that option for delivery when you place your order. 
  2. FREE shipping if your order is over $79!
  3. Please note: We will ship your order out to you when we have enough bulk orders, so it will be later in the day or evening when your order arrives. Thank you for your patience! If you have questions, please don't hesitate to call 519-658-9225 or contact us.

Order cut off times for Same Day Shipping:
Monday to Friday 7:30pm
Saturday 6:30pm
Sunday 4:30pm


Our staff has been reduced so orders may take longer to complete. Please contact us or call us if you have any questions: 519-658-9225.

Thank you for your understanding and patience as we navigate this COVID-19 situation one day at a time, together – as a community.

Sincerely,
The Village Vaporette Team